We have four national residents' groups that hold us to account, scrutinise our performance, suggest new ideas and make recommendations for how we can improve.
The Council oversees and co-ordinates a range of resident scrutiny activity that falls within this strand, supporting and overseeing the work of the other national and local scrutiny groups. If you'd like to contact the Council, please email firstname.lastname@example.org.
This group receives regular reports about our performance to identify areas where we can improve. They may then go on to examine this issue or service in detail and make recommendations as to how the issue or service can be improved or resolved.
This group’s purpose is to encourage residents to submit ideas that may improve our services. The group evaluates the ideas and supports good ideas to come alive. Group members are also able to submit their own ideas to be evaluated.
We share information with this group about our work looking at how we might deliver services to residents in the future. We also seek advice from this group about the changes we are making to how we manage planned maintenance. They act as a critical friend and make sure that our work in these areas is in the best interest of residents.